Returns & Exchanges

Returns: 

Items may be returned within 30 days of receiving your shipment. (Some exceptions may apply.)

Returned items MUST be the following:

  • In new condition and original packaging
  • Must be unopened and in their original seal
  • Clothing must be unwashed and unworn
  • To initiate a return, please contact orders@indiemerch.com with any issues. 

Please include your order number, name, email and attach photos of any damaged items with your request

Digital Media:

  • Digital media purchases are non-refundable
  • If you encounter any issues downloading your files, please contact orders@indiemerch.com for support 

Exchanges:

We do not accept exchanges for returned items. Any items returned to us in new condition will be refunded

Non-Returnable Items Include:

  • Any used apparel
  • Opened CDs, vinyl, cassettes, etc (except damaged items)
  • Downloadable digital media

Items Not Delivered:

  • Any items returned to us as undeliverable will be returned to inventory (make sure your address is correct when placing the order)
  • If you did not receive your shipment, you need to request a replacement or refund within 30 days from the ship date of your order 

Refunds:

  • Refunds will be applied to your account within 15 business days after we receive and process your return
  • Shipping and handling costs are non-refundable
  • You will be responsible for any shipping costs associated with shipping your item(s) to us