Returned items MUST be the following:
- In new condition and original packaging
- Must be unopened and in their original seal
- Clothing must be unwashed and unworn
- To initiate a return, please contact orders@indiemerch.com with any issues.
Please include your order number, name, email and attach photos of any damaged items with your request
Digital Media:
- Digital media purchases are non-refundable
- If you encounter any issues downloading your files, please contact orders@indiemerch.com for support
Exchanges:
We do not accept exchanges for returned items. Any items returned to us in new condition will be refunded
Non-Returnable Items Include:
- Any used apparel
- Opened CDs, vinyl, cassettes, etc (except damaged items)
- Downloadable digital media
Items Not Delivered:
- Any items returned to us as undeliverable will be returned to inventory (make sure your address is correct when placing the order)
- If you did not receive your shipment, you need to request a replacement or refund within 30 days from the ship date of your order
Refunds:
- Refunds will be applied to your account within 15 business days after we receive and process your return
- Shipping and handling costs are non-refundable
- You will be responsible for any shipping costs associated with shipping your item(s) to us